Warranty

Information

Our products are backed by guarantees that are protected under the Australian Consumer Law. This ensures you have the right to a replacement or refund for significant faults, as well as compensation for any foreseeable loss or damage. Moreover, if the product doesn't meet acceptable quality standards, you're entitled to have it repaired or replaced.

In addition to these legal rights, ZAPPAZ provides a 12-month warranty for products used in private households from the purchase date, with a 3-month warranty period for commercial use. See specific product warranty periods on the product's listing. It's important to note that our warranty does not limit your rights under Australian Consumer Law.

Please be aware that our warranty excludes damage from regular wear and tear, accidents, misuse, lack of maintenance, neglect, or external causes. Additionally, it becomes void if the item has been modified or tampered with by unauthorized individuals.

Consumable components and accessories, such as chains, carry bags, batteries, wheels, blades, and safety gear, are not covered by our standard warranty once they've been used. If you receive a faulty part or consumable component, please contact us before using it.

The resolution process for any faults may involve returning the item for assessment. Depending on the issue, you may be eligible for a full refund or replacement. Please note that some situations may result in a reduced refund. In minor cases, we may cover the cost of replacement parts or provide them to you. Other alternatives may be offered to the satisfaction of both parties.

To claim warranty on your item, please follow the outlined process in the Return section.

Please note that warranties do not apply to items resold or rented for profit.

Our guarantee is specifically for the original purchaser of the product and cannot be transferred.

Voiding Of Warranty

Our warranty will become void if the bicycle is used for activities other than normal riding, including but not limited to failure to follow the owner’s manual, using the bike for commercial purposes, or engaging in competitive events such as bicycle racing, stunt riding, or jumping.

Punctures

Please note that punctures are not covered under warranty.

Reimbursement

If the product is found not to be defective due to faulty materials or workmanship, the Warrantor may seek reimbursement from you for any costs and expenses incurred.

Limitation Of Libility

The company shall not be liable for consequential, special, or indirect damages.

Conditions Of Use

A bicycle is typically subjected to various impacts, shocks, and environmental conditions. Damage caused by such factors, including accidents and exposure to water, salt, or extreme temperatures, is not considered a manufacturing fault and is not covered under warranty.

Water Resistance

While your electric bike and its components are water-resistant against normal damp conditions, they are not waterproof. Riding in heavy rain or submerging the bike in water may cause damage not covered under warranty.

Assembly / Adjustments

During assembly, certain parts may require adjustment due to transportation. Instructions for adjustments will be provided if necessary. Failure to properly assemble or adjust the bike may void the warranty. Any fees incurred for assembly by a third-party technician are not covered under warranty.

Cosmetic Damage

Minor scratches due to transportation are possible. We will provide touch-up paint for any visible scratches. However, requests for part or bike replacement solely due to cosmetic damage cannot be accepted.