Contact

Contact Us

By Phone or Email

At ZAPPAZ, we're here to help you with any questions before / after your purchase.
Our Australian support team is available from:

- 10am to 5:30pm Monday to Friday.
- 10am to 6pm on Weekends.

Contact us at info@zappaz.com.au or on 02 4003 5006.
Please expect potential delays during busy times.

Test Rides

We have demo bikes available for test rides at our storage facility in Newcastle, NSW.
We can even delivery it to you for test rides if you are within 2 hours of Newcastle.

Please contact us to arrange a day / time.

Frequently Asked Questions

Still have questions? Send us your questions by filling out the form below, we will be happy to assist you.

Are the ZAPPAZ eBikes waterproof? Can I ride in the rain?

ZAPPAZ eBikes are water-resistant but not submersible. You can definitely ride them in the rain as long as you don't ride through flood water!

You can lightly clean it with a garden hose but avoid using pressure hoses or jet power washers.

Can I test ride the bike before buying?

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Of course! We have demo bikes available for test ride at our storage facility in Newcastle, NSW. Please contact us to arrange a day / time.

What if my bike needs repairs / servicing?

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It is rare for our ZAPPAZ eBikes to require repair.
Make sure to apply standard bike servicing such as oil lubrication on parts, regular air checks, and brake adjustments to be performed by yourself or any bike repair shop to ensure it stays in the best condition.

For any major eBike repairs / servicings we recommend contacting us so we can direct you to the nearest eBike repair technician in your area.

Please see the manual to ensure proper maintenance.

Help! I've got a technical problem, who do I contact?

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No worries. We've here to help you with any technical questions you may have.

Email us at: info@zappaz.com.au.
Or call us on: 02 4003 5006.

How can I protect my eBike from theft?

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Our ZAPPAZ eBikes are lockable and have a built-in sound alarm when the theft sensor is triggered.

In addition to this we recommend using a high quality lock and GPS tracking options for added security.

What is the legality of this bike?

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There are various ZAPPAZ Electric Bike models available.
For the Thunder Cougar Electric Dirt Bike model, it is made specifically for off-road and private property usage.

In NSW Australia, you are unable to ride an Electric Bike exceeding 500W on the roads.

We suggest checking your state's eBike laws to be sure.
We are not liable for misuse.

What is the refund and warranty process?

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We stand behind our products with confidence. However we understand that things can happen. We offer a 30-Day refund period and warranty periods on all our products.

See here for our Returns Policy.

See here for our Warranty Policy.