Returns

Returns Policy

30 Day Refund Period

At Zappaz, we stand behind our products with confidence, offering an extensive 30 Day Refund Period, as mandated by Australian Consumer Law.

Please note, changes of mind are not covered under this guarantee for returns or refunds.

When Our 30 Day Refund Period Applies:

Product remains in original "un-used" condition and packaging.
Product substantially differs from what was ordered.
Original purchaser with original receipt.
Major manufacturers' faults, defects, or failures.

When Our 30 Day Refund Period Doesn't Apply:

Damage in products not due to manufacturer faults. For example: Scratches, rider breaking parts, etc.
Products not in original "new" condition or packaging.
External factors like acts of God or natural disasters.
Changes of mind or dissatisfaction with the item.
Misuse resulting in faults, failures, or damages.
Orders placed over 30 days from the order date.
Matters unrelated to the product's quality and performance.

Requests for tasks, services, or repairs against our advice may lead to declined refund or warranty requests.

Partial Refunds

Partial refunds may be issued in circumstances like items not in original condition, damage not due to our error, return requests made after 30 days, or external causes unrelated to the product. It is upto the discretion of ZAPPAZ PTY LTD.

Minor Faults

Minor faults, like squeaking sounds, gear adjustments, brake tightening, etc, will not qualify for a refund.

Major Faults

Major faults, resulting in serious damage to multiple components beyond reasonable repair, are eligible for refunds if no warranty repair is available.

Returning Items To Us

We're committed to making the return process as smooth as possible for you. We can assist by arranging couriers to collect securely boxed products from your location for return shipping. However, please note that the customer will be responsible for covering the shipping costs.

It's important to ensure the product is properly repacked in its original packaging to avoid any damage during transit. If the original packaging is not accessible, a fee of $200 will be charged for resending packaging material.

Additionally, please pack the product securely to prevent any damage during return transit. If the product is damaged due to improper packing, the cost of repair will be the customer’s responsibility.

To complete your return, a receipt or proof of purchase with your name is required.

Exchanges

Exchanges are offered only for defective or irreparably damaged items, not for changes of mind.

By purchasing and operating a ZAPPAZ product, you agree to our Terms & Conditions.

Delivery Details

Ensure all shipping information is accurate before checkout, as ZAPPAZ PTY LTD cannot be held responsible for deliveries to incorrect addresses provided by customers.